The Ruby Group
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Event Listings for August 21st, 2017
Management-Effective Communication and Confrontation
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08/21/2017 3:00 pm
08/21/2017 4:30 pm
Management-Effective Communication and Confrontation
During this session, we will learn that effective communication is a multi-step, closed-loop process. Each step has the potential to influence the message being communicated in a manner that may increase or decrease its clarity and ability to be readily understood.
We will look at the three components of communication-the words, the tonality, and the body language. Each component contributes in varying degrees to the total message. When all three are congruent, they unify and strengthen the message. When they are not, they weaken or blur the message which can give rise to misinterpretation and misunderstandings. Additionally, we will explore the channels through which messages can be transmitted, recognizing that some channels are more appropriate than others for certain types of communications.
Finally, we will address how confronting problems the Sandler Way maximizes results and minimizes guilt.
The Ruby Group Training Center
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
mcaruso@sandler.com
MM/DD/YYYY
3:00 pm - 4:30 pm
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
During this session, we will learn that effective communication is a multi-step, closed-loop process. Each step has the potential to influence the message being communicated in a manner that may increase or decrease its clarity and ability to be readily understood.
We will look at the three components of communication-the words, the tonality, and the body language. Each component contributes in varying degrees to the total message. When all three are congruent, they unify and strengthen the message. When they are not, they weaken or blur the message which can give rise to misinterpretation and misunderstandings. Additionally, we will explore the channels through which messages can be transmitted, recognizing that some channels are more appropriate than others for certain types of communications.
Finally, we will address how confronting problems the Sandler Way maximizes results and minimizes guilt.