The Ruby Group
Training & Event Calendar
Be the Best You Can Be ...
Discover our sales and training development calendar, your gateway to professional growth. Access the schedule with our online search tool or grab a copy of our 2024 2nd Quarter Training Catalog. Explore a diverse range of sales courses and workshops designed for emerging or veteran sales professionals and sales leaders.
For more info: 330-929-9449 • therubygroup@sandler.com
Event Listings for March 7th, 2017
Budget & Decision Steps-Advanced Sales Mastery
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03/07/2017 8:00 am
03/07/2017 9:30 am
Budget & Decision Steps-Advanced Sales Mastery
Do you complete a thorough Budget Step and follow it up with an excellent Decision Step in all of your sales calls? Didn't think so. Something happens around the time we get in front of a "Great Prospect." Our adaptive child kicks in during the sales call and we start to get on the prospect's system - usually right about the time that prospect asks, "So, what's all this going to cost me?" Join us for this workshop
where we'll go back to the basics and discuss implementing effective budget and decision steps.
The Ruby Group Training Center
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
mcaruso@sandler.com
MM/DD/YYYY
8:00 am - 9:30 am
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
Do you complete a thorough Budget Step and follow it up with an excellent Decision Step in all of your sales calls? Didn't think so. Something happens around the time we get in front of a "Great Prospect." Our adaptive child kicks in during the sales call and we start to get on the prospect's system - usually right about the time that prospect asks, "So, what's all this going to cost me?" Join us for this workshop
where we'll go back to the basics and discuss implementing effective budget and decision steps.
Dealing With Difficult People-Strategic Customer Care
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03/07/2017 10:00 am
03/07/2017 12:00 pm
Dealing With Difficult People-Strategic Customer Care
No matter where SNAFUS happen within a company, customer service providers often are the frontlines for dealing with angry, upset or difficult people. It’s part of the job, but many frontline people find it to be a stressful part of their day, and can lead to burnout unless there is an established, step-by-step process in place. This session will look at difficult people. What makes them difficult? Why do we often feel uncomfortable with these situations? How can we use proven Sandler techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem, the upset customer while maintaining our own confidence and self-esteem?
The Ruby Group Training Center
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
Mcaruso@sandler.com
MM/DD/YYYY
10:00 am - 12:00 pm
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
No matter where SNAFUS happen within a company, customer service providers often are the frontlines for dealing with angry, upset or difficult people. It’s part of the job, but many frontline people find it to be a stressful part of their day, and can lead to burnout unless there is an established, step-by-step process in place. This session will look at difficult people. What makes them difficult? Why do we often feel uncomfortable with these situations? How can we use proven Sandler techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem, the upset customer while maintaining our own confidence and self-esteem?
Budget-Sales Mastery
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03/07/2017 1:00 pm
03/07/2017 2:15 pm
Budget-Sales Mastery
Come join us as we go deeper in to the Prospect’s Budget. You will get the chance to look at what might be keeping you from uncovering your prospect budget and willingness to buy. You will also get the chance to learn how to use special questioning techniques that will aid you in this step. So don’t miss out! Come join in on the discussion.
The Ruby Group Training Center
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
mcaruso@sandler.com
MM/DD/YYYY
1:00 pm - 2:15 pm
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
Come join us as we go deeper in to the Prospect’s Budget. You will get the chance to look at what might be keeping you from uncovering your prospect budget and willingness to buy. You will also get the chance to learn how to use special questioning techniques that will aid you in this step. So don’t miss out! Come join in on the discussion.