The Ruby Group
Training & Event Calendar
Be the Best You Can Be ...
Discover our sales and training development calendar, your gateway to professional growth. Access the schedule with our online search tool or grab a copy of our 2024 2nd Quarter Training Catalog. Explore a diverse range of sales courses and workshops designed for emerging or veteran sales professionals and sales leaders.
For more info: 330-929-9449 • therubygroup@sandler.com
Event Listings for February 28th, 2017
Building Your Support Network-Advanced Sales Mastery
Add to Calendar
02/28/2017 8:00 am
02/28/2017 9:30 am
Building Your Support Network-Advanced Sales Mastery
Tackling the start-up and growth of your personal business might cause us to go it alone, to “see what
we are made of”. Yet we know from all the great business and professional success stories, the
overriding factor is about your team. So where is your team? (and I don’t mean staff), Who are your
coaches? (there may be a few), Where is your strength conditioner? Let’s identify these folks and then
go get them to make a shorter road to success.
The Ruby Group Training Center
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
mcaruso@sandler.com
MM/DD/YYYY
8:00 am - 9:30 am
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
Tackling the start-up and growth of your personal business might cause us to go it alone, to “see what
we are made of”. Yet we know from all the great business and professional success stories, the
overriding factor is about your team. So where is your team? (and I don’t mean staff), Who are your
coaches? (there may be a few), Where is your strength conditioner? Let’s identify these folks and then
go get them to make a shorter road to success.
Telephone & Email Communication &Understanding Our Customers -Transnational Analysis-Strategic Customer Care
Add to Calendar
02/28/2017 10:00 am
02/28/2017 12:00 pm
Telephone & Email Communication &Understanding Our Customers -Transnational Analysis-Strategic Customer Care
Telephone & Email Communication:
How can we do this amidst an ever changing world of technology? More and more, technology is replacing old, slower ways of doing business - whether it’s in person, on the telephone or by email. Prospects and customers alike depend on us to bring new information, new ideas, problem solve and add value to our products by helping them make good buying decisions. This session we’ll review both the telephone and email – our connections to the outside world and our customers and examine where the sales role fits into customer service.
Understanding Our Customers -Transnational Analysis:
Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the DISC behavioral profile, we start by examining the four quadrants, and our own preferences. Once identified, we can modify our styles to our customers’ to facilitate optimum communication. Part of a deeper understanding of this is to understand the language and tonality they’re using and where it’s coming from. The study of transactional analysis and how it adapts to the business world gives us that slight edge as we understand our own communication style.
The Ruby Group Training Center
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
Mcaruso@sandler.com
MM/DD/YYYY
10:00 am - 12:00 pm
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
Telephone & Email Communication:
How can we do this amidst an ever changing world of technology? More and more, technology is replacing old, slower ways of doing business - whether it’s in person, on the telephone or by email. Prospects and customers alike depend on us to bring new information, new ideas, problem solve and add value to our products by helping them make good buying decisions. This session we’ll review both the telephone and email – our connections to the outside world and our customers and examine where the sales role fits into customer service.
Understanding Our Customers -Transnational Analysis:
Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the DISC behavioral profile, we start by examining the four quadrants, and our own preferences. Once identified, we can modify our styles to our customers’ to facilitate optimum communication. Part of a deeper understanding of this is to understand the language and tonality they’re using and where it’s coming from. The study of transactional analysis and how it adapts to the business world gives us that slight edge as we understand our own communication style.
PAIN, session B-Sales Mastery
Add to Calendar
02/28/2017 1:00 pm
02/28/2017 2:15 pm
PAIN, session B-Sales Mastery
Each of us uses various forms/documents, strategies, skills, and tools to help the prospect uncover the Pain they shelter from themselves each day weather we know it or not. Some of the tools help the prospect better understand their Pain in order to make a decision on taking action. Let’s look at the array of items we have at our disposal and identify which ones to use to get at what we want. Come learn the qualifying and questioning process you need to find a true buyer.
The Ruby Group Training Center
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
mcaruso@sandler.com
MM/DD/YYYY
1:00 pm - 2:15 pm
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333
Each of us uses various forms/documents, strategies, skills, and tools to help the prospect uncover the Pain they shelter from themselves each day weather we know it or not. Some of the tools help the prospect better understand their Pain in order to make a decision on taking action. Let’s look at the array of items we have at our disposal and identify which ones to use to get at what we want. Come learn the qualifying and questioning process you need to find a true buyer.