The Ruby Group | Akron & Columbus, OH and Jacksonville, FL
The Client Experience
The Sandler Research Center
As acquiring new clients becomes costlier - clients who can freely and easily take their business elsewhere -our focus naturally shifts towards proactively retaining them by ensuring their needs are met and their requirements are fulfilled.
While there are varying definitions of client success, the key principles generally remain the same.
Download this survey to find where your company stands in the following areas:
The Client Journey
Identifying "Critical Moments"
Benchmarking for Client Satisfaction
Engaging the Team
Sustaining Symbiotic Value
Get the results
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