Skip to main content
The Ruby Group | Akron and Columbus, OH
 

This website uses cookies to offer you a better browsing experience.
You can learn more by clicking here.

Donna Bak

There are three tools that are particularly effective and easy to use in making people feel good about themselves: stroke, struggle, and validate. You can use one, two, or all three of these tools in interactions with patients—it depends on the situation.